Total Quality Management Overview (TQM)

What Will You Learn?

• By the end of this course, you will be able to:
• Explain the fundamentals, history, and principles of Total Quality Management.
• Differentiate between Quality Control, Quality Assurance, and TQM.
• Recognize key international quality standards and regulations (e.g., ISO 9001, ICH Q10, WHO-GMP).
• Apply documentation and internal audit practices to maintain effective Quality Management Systems (QMS).
• Know and differentiate between basic TQM tools and techniques (such as Pareto charts, cause-and-effect diagrams, and control charts) used to analyze and solve quality problems.
• Understand the concept and importance of Continuous Improvement and how it connects with Lean and Six Sigma methodologies.
• Implement simple Lean and Six Sigma tools (e.g., 5S, Kaizen, PDCA, DMAIC) to improve processes and reduce variability.
• Analyze real-life pharmaceutical case studies to link theory with practice.